Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Reef Reels Casino website, your account and any related online gambling services made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information, promotion terms, game rules and any other conditions shown on the site. If a condition for a particular game, promotion or service conflicts with these terms, the specific condition may apply to that game, promotion or service.

By visiting the website, opening an account, making a deposit or participating in a game, you agree to be bound by these terms. If you do not agree with any part of them, you must not use the website or its services. We recommend that you save or print a copy of the current terms for your records. The version published on the website is the version that applies at the time of your use, subject to any legal requirements.

You are responsible for checking the website regularly for updates. We may change these terms where permitted by law, including to reflect changes to our services, technology, security procedures or legal obligations. Continued use of the website after updated terms are published may be treated as acceptance of the changes. If a change materially affects your rights or obligations, information about the change may be provided on the website.

Lawful use

You may use Reef Reels Casino only where online gambling is lawful for you to do so. Laws and restrictions can differ between Australian states and territories and may also apply based on your physical location. You are responsible for understanding and complying with the laws that apply to you. We do not invite or permit access where the website or a particular service is prohibited.

You must not use the website for an unlawful purpose, to facilitate unlawful activity, to avoid a legal restriction or in a way that could damage the security, availability or reputation of the website. We may restrict access where we reasonably believe that use is unlawful, unsafe or inconsistent with these terms.

2. Eligibility, accounts and security

You must meet the minimum legal age and any other eligibility requirements that apply in your location before using the gambling services. You must provide information that is accurate, complete and current when creating an account or responding to a verification request. You must update your details if they change. An account must be used only by the person in whose name it is registered.

You must not create an account using a false identity, another person’s details or information that you are not authorised to use. You must not open or operate multiple accounts where doing so is not permitted. We may refuse an account application, close duplicate accounts or take other reasonable action if account information is inaccurate, incomplete or inconsistent with these terms.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our own error or another circumstance for which you are legally responsible. Do not share your password, allow another person to access your account or leave an active session unattended on a shared device. Tell us through the available website channels as soon as possible if you suspect unauthorised access.

• Use only your own payment methods and personal account information.
• Do not allow another person to deposit, withdraw or play through your account.
• Do not sell, transfer, rent or otherwise make your account available to another person.
• Do not use the account for commercial, fraudulent or unlawful purposes.
• Co-operate with reasonable identity, age, payment and source-of-funds checks.

We may ask for documents or other information to verify your identity, age, address, payment method, account activity or eligibility. Verification requests are part of our security and compliance procedures. If you do not provide information that is reasonably required, we may delay or restrict account activity, decline a transaction, suspend the account or close it where permitted by law.

You should not use the website while impaired by alcohol, medication or any other substance that may affect your judgement. Gambling should be an entertainment activity, not a way to obtain income, repay debts or solve financial problems.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and involve risk. Game results are determined by the relevant game technology and rules. Past outcomes do not predict future outcomes, and no strategy can guarantee a win. You should review the rules and any displayed information before starting a game, including information about stakes, features, risks and the way results are determined.

You are responsible for selecting stakes that you can afford to lose. A transaction or game entry may be treated as final once it has been accepted by the system, except where a correction, cancellation or refund is required by law or the applicable game rules. If a game is interrupted by a technical issue, we may review the relevant records and apply a fair outcome in accordance with the game rules and applicable requirements.

Payments and account balances

Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may decline, reverse or restrict a deposit if it fails security checks, does not meet the displayed requirements or appears to involve fraud, unauthorised use or other prohibited activity. Your bank, card provider or payment service may apply its own fees or conditions.

Withdrawals are subject to account verification, payment checks, applicable game or promotion conditions and any legal or security requirements. We may return funds through an appropriate payment method or request further information before processing a withdrawal. You remain responsible for ensuring that your payment details are correct. We are not responsible for delays caused by a bank, payment provider, network, technical issue or information supplied incorrectly by you.

We may investigate transactions or account activity that appears irregular, fraudulent, abusive or inconsistent with these terms. During an investigation, relevant funds or services may be held or restricted where permitted by law. If an account is closed, any remaining balance will be handled in accordance with applicable law, verification results and the circumstances of the closure.

Promotions and offers

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may explain eligibility, entry requirements, time limits, qualifying transactions, game restrictions, wagering conditions, withdrawal conditions and circumstances in which an offer may be withdrawn. You should read the full promotion terms before opting in or using an offer.

Unless the applicable offer terms say otherwise, promotions are intended for one person and one eligible account only. We may cancel or amend an offer, or remove promotional benefits, where there is a technical error, suspected abuse, multiple-account activity, fraud, a breach of the promotion terms or another circumstance that makes the offer invalid. Any action will be taken subject to applicable law.

We do not guarantee that the website, games, payment methods or promotions will always be available. We may suspend or modify a service for maintenance, security, technical, operational or legal reasons. Where reasonably practicable, information about significant interruptions or changes may be displayed on the website.

4. Responsible gambling, privacy and prohibited conduct

Reef Reels Casino supports informed and responsible participation. Before playing, set a budget and time limit that suit your circumstances, and do not chase losses. If gambling stops being enjoyable, take a break and use the responsible gambling tools or information available on the website. You can also seek independent support from an appropriate gambling help service in your state or territory.

• Never gamble with money needed for rent, bills, food or other essentials.
• Do not borrow money or sell belongings to continue gambling.
• Avoid increasing stakes to recover losses.
• Keep track of the time and money you spend.
• Use available deposit, spending, session or self-exclusion controls where appropriate.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.

You may request a restriction, break or self-exclusion using the responsible gambling options made available on the website. The effect, duration and operation of a restriction will depend on the option selected and the information provided. You must not attempt to create another account or use another person’s account to avoid a restriction. If you ask us to close or restrict your account, we may take reasonable steps to apply that request, but you remain responsible for activity completed before the restriction takes effect.

Privacy and data use

Personal information is handled in accordance with the Privacy Policy. We may collect and use information needed to provide services, operate an account, process payments, verify identity and age, manage risk, meet legal obligations, maintain security and communicate with you. Information may be shared with service providers, payment partners, verification providers, professional advisers or authorities where permitted or required.

Prohibited activity

You must not interfere with the website or attempt to gain unauthorised access to systems, accounts, data or networks. You must not introduce malicious code, use automated tools without permission, exploit a software fault, manipulate a game, use stolen payment details or engage in collusion, fraud, money laundering or other dishonest conduct. You must also not copy, reproduce, frame, scrape or commercially exploit website content unless authorised.

If we identify prohibited activity or a breach of these terms, we may block access, suspend or close an account, void affected transactions or game entries, withhold or recover benefits and report the matter to relevant parties where appropriate. We will act in accordance with applicable law and any required review or dispute process.

5. Website content, liability and termination

The website and its content are provided for general information and use. We aim to keep information accurate and available, but we do not guarantee that every page, game description, price, balance, result, promotion or feature will be free from errors or available at all times. If an obvious error occurs, we may correct it and take reasonable steps to restore the position that should have applied.

All intellectual property rights in the website, branding, text, graphics, software and other materials belong to Reef Reels Casino or the relevant rights holder. You receive a limited, personal and non-transferable permission to use the website for its intended purpose. This permission does not allow you to copy, modify, distribute, reverse engineer or commercially use any part of the website without written authorisation.

To the maximum extent permitted by law, we are not responsible for loss or damage caused by events outside our reasonable control, interruptions to communications or payment networks, device problems, unauthorised access resulting from your failure to protect account details, or reliance on information that was incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

We may suspend or terminate your access to the website or close your account if you breach these terms, fail a required verification, become ineligible, use the services unlawfully, engage in prohibited conduct or where suspension is necessary for security, compliance or operational reasons. You may stop using the website at any time. Ending access does not remove obligations that arose before termination, including obligations relating to transactions, investigations, confidentiality, intellectual property or responsible use.

Complaints and applicable law

If you have a question or complaint, review the information and support channels shown on the website and provide enough detail for the matter to be investigated. We may ask for account information, transaction records or other relevant details. You must not provide another person’s personal information unless you are authorised to do so.

These terms are intended to operate consistently with the laws that apply to the services and to your use of the website. Any mandatory rights or protections that apply to Australian consumers are not removed by these terms. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to operate.

If you continue to use Reef Reels Casino, you confirm that you have read these Terms & Conditions and agree to comply with them. Please review the website before playing for the latest version of these terms, game rules, promotion conditions and responsible gambling information.