- Established2023
- Games3,000+ including 2,500+ pokies
- CurrenciesAUD, USD, Crypto
- Support24/7 live chat & email
1. Information we may collect
When you visit the Reef Reels Casino website, create an account, use our services or contact support, we may handle information about you. The type and amount of information collected can depend on the services you use, the actions you take and the checks that are required. We seek to handle information fairly and transparently, and we do not generally ask for information that is unrelated to operating the website or supporting your account.
Account and identity information
This may include your name, date of birth, contact details, account login information, residential details and information about your player account. We may also record your communication preferences, responsible gaming selections, support enquiries and other information you provide when using the site.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to prevent fraud, identity misuse, money laundering and other prohibited activity. Verification information is handled for the relevant purpose and may be reviewed using specialist service providers.
Payment and transaction information
We may keep records of deposits, withdrawals, wagers, account balances, bonuses or promotional activity where relevant, refunds and other transactions connected with your account. Payment providers may process card, bank or other payment details directly. We may receive limited payment information, such as confirmation of a transaction, a payment method type or part of a payment reference, rather than complete payment credentials.
Device, technical and cookie information
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, time of access and information about how the site is used. We may also use cookies and similar technologies. These details can help us keep the site secure, remember preferences, understand performance and identify unusual activity.
2. Why we use information
We use personal information for purposes connected with providing and protecting the Reef Reels Casino service. Depending on the circumstances, this may include the following activities:
- Creating, administering and maintaining your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming your identity, age, eligibility and account ownership.
- Carrying out anti-fraud, security, risk and responsible gaming checks.
- Communicating with you about your account, requests, transactions, service updates and support matters.
- Providing customer support and responding to questions, complaints or technical issues.
- Personalising parts of the website and remembering settings where this is enabled.
- Monitoring website performance, testing features and improving the user experience.
- Sending marketing communications where permitted and where you have provided the relevant permission or where another lawful basis applies.
- Meeting applicable legal, regulatory, tax, accounting, security and gambling-related obligations.
- Detecting, investigating and preventing suspected breaches of the terms, fraud, misuse, unlawful activity or threats to the site.
We may use information where it is necessary to provide a service you have requested, to operate and secure the account, to comply with an obligation that applies to the service, or for another lawful and reasonable business purpose. Where consent is relied on, you may withdraw that consent as described below. Withdrawing consent does not necessarily affect processing that is required for account security, legal compliance, transactions or other purposes that do not depend on consent.
Marketing communications
If you receive promotional emails, messages or other marketing from Reef Reels Casino, you can use the available unsubscribe option or contact us to ask for marketing consent to be withdrawn. Service messages that are necessary for account administration, security, transactions or important changes may still be sent even if you opt out of marketing.
3. Sharing, security and retention
When information may be shared
We may share relevant information with trusted providers that help operate the website and support players. These providers may assist with hosting, software, identity verification, payment processing, fraud prevention, customer support, security, analytics, communications and technical maintenance. They should receive only the information needed for the service they provide and are expected to handle it appropriately.
Information may also be disclosed where this is necessary to comply with a valid legal request, protect the rights and safety of players or others, investigate suspected fraud or unlawful conduct, enforce the website terms, or protect the operation and security of the service. If the service or part of its operations is reorganised, transferred or combined with another business, information may be handled as part of that process, subject to applicable privacy requirements.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods and restrictions on staff or suppliers who can access information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and avoid sharing passwords or verification codes.
Overseas handling
Some service providers or technical systems used to operate an online casino may be located outside Australia or may process information in another country. If information is handled overseas, reasonable steps are taken to use suitable providers and protect the information in accordance with applicable privacy requirements. The privacy protections in another country may not be identical to those in Australia.
How long information is kept
We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, for account administration, dispute handling, security, reporting, audit and business records. Some records must be kept for a period required by law even after a player closes an account. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational considerations.
5. Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications.
Making a data request
To exercise these rights or ask a privacy question, contact support@reefreelscasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns account information, verification documents, payment records or other sensitive data.
You can use this contact address to request access to your personal information, ask for correction of your data, request deletion where permitted, or withdraw consent to marketing. A deletion request may not be able to remove information that must be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. Similarly, some information may need to be retained in a restricted form even when it is no longer used for ordinary account activity.
Handling requests and complaints
We aim to review privacy requests fairly and within a reasonable timeframe. If additional information is needed, we may ask you to clarify the request or complete an identity check. We may also explain if a request cannot be completed in full and provide the reason, such as a legal retention requirement, another person’s privacy, security concerns or the need to protect the integrity of the service.
Changes to this Privacy Policy
This Privacy Policy may be updated when the website, its services, technology or privacy practices change. The latest version will be made available on the website and will apply from the stated or implied effective date. We encourage players to review this page from time to time so they understand how information is handled. If a change is significant, we may provide an additional notice through the website or an appropriate account communication.
By continuing to use the Reef Reels Casino website after an updated Privacy Policy is made available, you acknowledge the information provided in the updated policy, subject to your rights under applicable privacy requirements.
