Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing session does not make a win more likely. You should only gamble with money that you can afford to lose after your essential expenses and financial commitments have been covered.

Before you play, consider why you are gambling and decide what a reasonable amount of time and money looks like for you. A clear plan can make it easier to stop when you reach your personal limit. Treat deposits as an entertainment cost rather than an investment. Never borrow money, use household funds, sell possessions or rely on credit to continue gambling.

Basic safer gambling principles

• Only gamble if you meet the applicable minimum age and eligibility requirements.
• Set a spending limit before you start and do not increase it during a gambling session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from rent, bills, food, savings and other essential expenses.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer.
• Remember that gambling is not a reliable way to earn income or repay debt.
• Keep your account details secure and do not allow other people to use your account.

If gambling stops feeling like a choice and starts feeling like something you must do, take a break and consider speaking with an independent support service. Asking for help early can make it easier to regain control.

Set limits before you play

Personal limits are one of the simplest ways to keep gambling within a planned entertainment budget. Depending on the features available to you, account tools may allow you to set or request limits relating to deposits, spending, losses, session time or access. Available tools, settings and processing arrangements can vary, so review the information shown in your account and contact the operator through the available support channel if you need clarification.

Create a practical gambling plan

1. Choose a maximum amount for a day, week or month before you deposit.
2. Decide how long you will play and set an alarm or reminder to help you stop on time.
3. Use only a separate entertainment budget, never money needed for necessities.
4. Write down your limits and review whether your actual play matches your plan.
5. Stop when you reach your limit, whether the session is going well or badly.
6. Take a longer break if you notice that your planned limits are becoming difficult to follow.

A limit should be realistic and should not be changed simply to continue playing. If you request a lower limit or another restriction, it may not take effect immediately, depending on the type of request and the applicable account process. Until a restriction is active, do not deposit or continue gambling if doing so would take you beyond the limit you intended to follow.

Take a break or close your account

If you want time away from gambling, use any available break, timeout or account restriction option. For a longer period, you may be able to request self-exclusion or account closure through the relevant account process. Self-exclusion is intended for people who want to stop gambling for a chosen period or indefinitely. It should be treated seriously, and you should not create another account or use another person’s account during the exclusion period.

Account restrictions are not a substitute for professional help. If you are worried about your gambling, combine a break or self-exclusion request with support from a qualified counsellor, financial counsellor, health professional or gambling-help service.

Recognise signs of gambling harm

Problem gambling can affect anyone, including people who have gambled casually for years. It may develop gradually, and some people hide their gambling from family, friends or colleagues. You do not need to wait for a serious financial loss before taking action. A concern is enough reason to pause, review your behaviour and seek guidance.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back money after a loss or increasing stakes to recover losses.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding deposits, losses, gambling sessions or account activity from people close to you.
• Borrowing money, using credit or missing bills because of gambling.
• Selling belongings or using savings intended for important expenses.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Neglecting work, study, relationships, health or other responsibilities.
• Returning to gambling soon after deciding to stop.
• Feeling guilt, shame or regret after gambling but continuing to play.
• Experiencing conflict with family, friends or colleagues because of gambling.

If any of these signs apply to you, stop gambling and consider placing an account restriction or requesting self-exclusion. Tell someone you trust what is happening and seek independent support. A trusted person may also be able to help you review finances, remove access to gambling funds and stay accountable during a break.

If you are supporting someone else, avoid blame or threats. Choose a calm time to express your concerns, listen without judgement and encourage professional assistance. Protect shared finances where appropriate, while recognising that gambling harm can involve complex emotional, financial and relationship issues.

Support and getting help

Independent help is available to people affected by gambling, including players, partners, family members and friends. Australian players can seek guidance from a gambling-help service, a qualified counsellor, a general practitioner, a mental health professional or a financial counsellor. These services can help with practical steps such as managing urges, preparing a spending plan, discussing debt and rebuilding communication with people close to you.

You can also speak with a trusted family member or friend and ask them to help you take a break. Consider removing saved payment details, limiting access to gambling websites and applications, and using available device or banking controls where appropriate. These steps can be helpful alongside professional support.

If you need immediate assistance

If gambling has contributed to a situation where you may harm yourself or someone else, or you are in immediate danger, contact emergency services in Australia or attend the nearest hospital emergency department. If you are experiencing severe distress, speak with a qualified health professional or crisis support service as soon as possible.

Our approach to responsible gambling

We encourage players to use available account controls, read the relevant terms and account information, and contact support when they have questions about safer gambling options. We may apply identity, age, account or activity checks where required by applicable rules and our processes. Players should provide accurate information and use only accounts held in their own name.

Responsible gambling is a shared responsibility. Reef Reels Casino can provide information and account-related assistance, but no online gambling service can remove the inherent risks of gambling or guarantee that a player will not experience harm. The safest choice for someone who cannot gamble within personal limits is to stop gambling and seek independent support.

A quick self-check

• Can I afford the money I plan to gamble without affecting essential expenses?
• Have I decided when to stop before starting?
• Am I comfortable telling someone I trust about my gambling?
• Have I recently chased losses or increased my spending?
• Do I feel in control when I choose to stop?
• Would a break, account restriction or professional conversation be helpful?

If your answers raise concerns, do not wait for the situation to worsen. Stop gambling, use the account options available to you and seek support. Taking action early is a practical and positive step towards safer gambling and overall wellbeing.